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Help center

How can we help?

Getting started

  • Your first stepsFrom sign-up to your first order, in order.
  • Use your own domain namePoint mystore.com at your store.

Store and catalog

  • Add and organize your productsPhotos, variants, stock and collections.
  • Customize your store's lookTheme, colors, fonts and home page sections.

Orders and delivery

  • Handle cash-on-delivery ordersConfirmation, packing, shipping, collection.
  • Cancel or refund an orderWhat happens to stock, points and the customer.

WhatsApp and messages

  • Connect WhatsApp and set up the assistantThe number, the assistant's tone and when it hands over.
  • Reply faster in MessagesSaved replies, AI drafts, notes, shortcuts.

Marketing and loyalty

  • Create promo codesPercent, amount, free shipping, buy X get Y, tiers.
  • Loyalty and referralsPoints on delivery, traded for a code, referrals.
  • Campaigns, email templates and flowsSend once, or automatically at the right moment.

Account, team and security

  • Invite your teamRoles, invites and the activity log.
  • Turn on two-step verificationA code from your phone on top of your password.
  • Connect your store to other toolsAPI keys and webhooks for your ERP, warehouse or Zapier.
  • Subscription and invoicesTrial, plan limits, invoices.
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CRM and online store for growing businesses, in one place.

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